Online entertainment should be enjoyable and entirely within your control. popi99 provides a range of tools and resources to ensure every gaming session stays positive, safe, and free from impact on your daily life.
Popi99 Believes Entertainment Has Its Limits
For most people, playing on an online platform is a relaxing and enjoyable activity — much like watching a movie or hanging out with friends. However, popi99 recognises that for a small number of users, this activity can become difficult to manage if not handled responsibly from the start.
That is why we built a comprehensive Responsible Gaming programme — not just terms and conditions on paper, but practical tools you can use directly within your popi99 account. Daily deposit limits, weekly loss limits, mandatory time-outs, and self-exclusion options are all available in one easily accessible panel.
At popi99, we don't want you to keep playing when things no longer feel right. We want you to play with a clear head, a defined budget, and the right intention — to have fun, not to escape from your problems.
Our Core Principles
Play for entertainment, not as a source of income
Set a budget before you start playing
Take regular breaks and never chase your losses
Do not play when you are emotionally unstable or stressed
Do not use borrowed money or emergency savings
6 Free Tools In Your popi99 Account
All these tools are available directly in your account settings — no charges, no lengthy process. Activate them whenever you need.
Set the maximum deposit amount you allow yourself within a day or a week. Once the limit is reached, the popi99 system will automatically block any additional deposits until the period resets.
Worried about losing too much in a single session? Activate a daily or monthly loss limit. Once the limit is reached, your gaming session will be automatically ended for that day.
Set a time limit for each gaming session — 30 minutes, 1 hour, or any duration that suits you. popi99 will send a notification when your time is almost up and stop the session once the limit is reached.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be frozen from all gaming activity without affecting your balance.
For those who need a longer break, the self-exclusion option allows you to close account access for 1 month to 5 years. All account balances will be refunded before the closure takes effect.
You can opt out of receiving any promotional notifications, bonus offers, or marketing emails from popi99 at any time — simply adjust this in your account settings.
Signs Problem Gaming
Not everyone realises when their gaming habits have crossed a healthy boundary. Check yourself honestly — have any of these signs applied to you in the past 30 days?
The more frequently you experience these situations, the greater the need to take action now.
* This meter is a general guide only. If you are experiencing serious warning signs, please contact popi99 support or the helplines listed below.
How to Activate Self-Control Tools
Go to login page and enter your account credentials as usual.
Click the profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Under account settings, look for the dedicated Responsible Gaming tab where all self-control tools are clearly listed.
Choose the type of limit you want to set, enter the appropriate value or duration, then confirm your selection.
Deposit limits and time-outs take effect immediately. Self-exclusion takes effect within 24 hours and cannot be cancelled before the period ends.
Our Responsibility To You
Responsible gaming is not just a slogan at popi99. It is embedded in how we design our platform, train our staff, and make business decisions every day. Here are our concrete commitments to every Malaysian user:
We will not target ads at users who have activated self-exclusion or are currently in a cool-off period.
We train all support staff to identify and assist users who show signs of problem gaming.
We verify the age of all users through a strict KYC process — no accounts for users under the age of 18 are permitted to operate.
We do not use manipulative tactics such as urgent notifications or "limited time" offers that pressure users into depositing more.
We ensure the withdrawal process is easy and fast — no reason to withhold withdrawals from users who wish to stop playing.
You Don't Alone
If you or someone you care about needs help with gambling addiction, the following support resources are available confidentially and free of charge in Malaysia:
The family and social welfare helpline of the Malaysian Ministry of Women, Family and Community Development. Operating 24 hours a day.
A voluntary emotional support organisation providing confidential counselling services for those feeling distressed or overwhelmed.
Contact the popi99 support team via Live Chat to be referred to our responsible gaming counsellor, free of charge and in complete confidence.
Psychiatry departments at government hospitals in Malaysia provide free addiction assessments and treatment, including gambling addiction.
FAQ Responsible Gaming
Play With Smart, Win With Happy
Popi99 is your entertainment destination — not a source of stress. Register an account today, set your limits from the start, and enjoy a gaming experience that is fun and fully in your control.
For users aged 18 and above only. Read more about responsible gaming.